Our Practice
Billing & Insurance
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If you receive an invoice from New England OB-GYN please contact our in-office billing department at 617-731-3400 Option 7. Please note, bills coming from New England OB-GYN will not appear in your Patient Gateway account.
All laboratory, mammogram, biopsy and pap smear testing done in our office or by an outside facility is billed separately by the company that is processing the test – if you get an invoice from one of these companies please contact them directly.
The best way to avoid billing issues is by making sure that we have the most current insurance information. If your insurance changes please let us know as soon as possible either at your next visit or by sending us a copy of your new card – please send/fax it to our address attn: Billing Coordinator.
If you are unable to pay a bill from our office and believe you may qualify for financial hardship, please download the Financial Hardship form and submit it to our office so we may better understand your financial situation.
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Insurance plans and coverage are becoming increasingly complex and confusing issues. We want to make sure that before you are seen as a patient at NEOGA we are a participating provider with your insurance plan.
The best way to determine coverage is for you to contact the Member Services department of your insurance company (the number is listed on the back of your insurance card). NEOGA will submit to all commercial insurances as a courtesy but we cannot guarantee insurance coverage or benefits.
Please keep in mind that you may need to obtain a referral from your primary care provider for non-routine visits if you have an HMO or POS insurance plan.
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We'd like to provide some information about how billing works for your ultrasound appointment.
The physician who interprets (reads) your ultrasound varies by the day of the week:
Monday & Wednesday: Your ultrasound is interpreted by Dr. Bruce Cohen, a physician with Boston Maternal-Fetal Medicine (Boston MFM) who provides ultrasound reading services for our practice and several other locations.
Tuesday, Thursday & Friday: Your ultrasound is interpreted by Dr. Julie Stone, who is employed by New England OBGYN Associates (NEOGA).
How this affects your bill:
If Dr. Cohen interprets your ultrasound: You will receive two bills:
One from NEOGA for performing the ultrasound (the technical component).
One from Boston MFM for the physician's interpretation of the ultrasound (the professional component).
If Dr. Stone interprets your ultrasound: You will receive one bill from NEOGA, which includes both the technical and professional components.
If your ultrasound is interpreted by Dr. Cohen, you may also receive a request from Boston MFM to create an online billing account through Athena. This is a normal part of their billing process and allows you to view statements, make payments, and manage your account online.
If you have any questions about your bill or receive a statement you weren't expecting, please don't hesitate to contact our office. We're happy to help explain the billing process.
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Please visit the following websites for more information on your coverage and benefits:
Medicare Preventive and screening services